D8 Corporation provides 24/7 monitoring and system maintenance services for its clients throughout product exploitation, thus it is not neccessary for them to ensure additional personnel for product maintenance purposes.
Monitoring 24/7 services include:
System monitoring and administration
- System monitoring with NetXMS system;
- Registration of incidents and system threats;
- System administration;
- Preventive maintenance of systems on a regular basis.
Analysis, prevention of incidents and threats
- Analysis or incidents and threats registered, determination of causes and necessary resolution activities;
- Prevention of incidents and threats;
- Delegate prevention of incidents and threats for resolution to third parties, if necessary;
- Monitoring of the resolution process, internal and third parties.
- Consultations for Customer on system and on necessary actions to ensure normal functioning of the system;
- Additional consultations on system functionality, system development, operational improvement, integration, integration with the Customer’s services and processes.
Customer relationship management
- Overview of incidents, problems, and requests for changes, performed together with Customer on a regular basis;
- Preparation and submission of service reports on a regular basis;
- Coordination of necessary downtimes with Customer and third parties.