Merchant Management Platform

All merchant backoffice features you need in one place.

Add value to your payment acquiring

Just like any other industry on the planet, payment card acquiring is also rapidly impacted by the ongoing digitization wave. Just 15 years ago, it was hardly imaginable for most people to go online, shop, and pay for their purchases with a payment card. Nowadays, we see the reversed trend – online shopping tends to replace in-store purchases more and more. All of this increased e-commerce activity requires a reliable merchant management platform for onboarding merchants and managing merchant-acquirer relationships. 

E-Commerce space is growing

Another key thing to note is just how the e-commerce field has expanded in the last 10 years. This signals, that people are increasingly moving into digital shopping and by no means we can expect this trend to diminish anytime soon. In terms of business volume, this is also a lucrative opportunity, since the volume of online card transactions is on a steady rise. Naturally, as more and more users will start actively shopping online, this volume will rapidly grow.

There are not that many companies in e-commerce acquiring, that provide high-quality and low-cost online acquiring services. Sure, there are some big names, such as Adyen,, and a couple of others, but there also is plenty of room for small, more niche players in this space.

If you’re planning to enter e-commerce acquiring space, the first thing you’ll need is a payment gateway. Here we recommend checking our Payment Acquiring Platform. But you will also need a back office portal for working with merchants. And that’s where the Merchant Management Platform comes in. 

Merchant Management Platform– everything you need to work with merchants

Merchant Management Platform is a comprehensive solution, developed specifically for acquirers that need a merchant relationship management system, connected to their gateways. 

Our platform is tailored to manage the entire lifecycle of merchant services, from onboarding and integration to ongoing management and support. The core objective of a Merchant Management Platform is to provide a centralized solution that facilitates efficient communication, data management, and operational workflows between payment gateways and the network of merchants they serve.

By leveraging advanced technologies, the Merchant Management Platform can automate many of the repetitive tasks associated with account management, including KYC collection, compliance checks, merchant risk assessment, and ongoing transaction monitoring, thereby improving efficiency and reducing the potential for human error.

Our platform offers an integrated landing page for collecting KYC data and adds value to the merchant’s experience by providing a comprehensive analytics dashboard and remote controls of transactions, empowering merchants to process returns and reversals directly from the portal. 

Main components of the Merchant Management Platform:

Checkout Server

A customizable white-label checkout page for seamless checkout experience.

Merchant Portal

A comprehensive portal for managing all merchant related activities - KYC, onboarding, transaction flow, chargebacks, etc.

3DSS Server

An acquiring-side 3D Secure component for invoking 3D Secure authentication requests according to EMVCo. ver.2 specification.

Explore Merchant Management Platform modules

Take a peek into Merchant Management Platform modules and how they create value for your acquiring business. 

Merchant Management Platform - Checkout Server

Checkout Server is a value-added module of Merchant Management Platform, that allows you set up one or multiple checkout pages for each merchant. Merchant checkout pages are fully customizable and are branded to the merchant's requirements.

Checkout pages is a convenient way of creating seamless checkout experiences without excessive programming or payment forms integration into the merchants’ websites.

Merchant Management Platform - Merchant Portal

Merchant Portal is a backoffice GUI component of Merchant Management Platform that allows service providers to onboard merchants and for merchants to analyze their flow of transactions, as well as make configuration changes in E-commerce gateway, without accessing the gateway’s administrative console.

After being onboarded and granted access to the portal, merchants can see real time analytics on the transaction flows that are processed through the gateway, manage transaction statuses, send representment, reversal, chargeback messages, as well as manage their commission structures.

Merchant Portal is a multi-tenant system, perfectly suitable for service providers who want to offer acquiring services to banks or holding companies that might have dozens of different merchants that they want to connect to the system.

Merchant Management Platform - 3DSS Server

3DSS Server is an acquiring-side component for invoking 3D Secure authentication requests, using EMVCo. ver.2 protocol. It seamlessly delivers authentication requests to the customer (whenever card issuer challenges the transaction) and offers flexible options for embedding authentication forms into merchants' websites, creating a cohesive experience.

Merchant Management Platform complementary Solutions

Furthermore, Merchant Management Platform provides native integration with all our other solutions, unlocking a world of advanced functionalities.

License or SaaS commercial models available

We cater to a broad spectrum of organizations, from large and established banks to small and nimble startups. 

Regardless of how well-established is your organization, you can take advantage of Merchant Management Platform – just start with SaaS installation and as your business grows, you can always switch to an in-house license later.

System migration from SaaS to in-house is seamless, thanks to configuration management features that allow you to migrate system configurations from one installation to another with only a few clicks.

Merchant Management Platform Success Stories


Helping Georgian Bank enter Georgia’s e-commerce industry

In 2021, Georgia was experiencing strong growth in demand for e-commerce purchases, with e-commerce purchases’ share in the total consumer spending rising rapidly. A prominent Georgian Bank wanted to capture some of that growth and needed a reliable partner to build e-commerce acquiring infrastructure.

Project results:
✔︎ Quickly launched the system within 4 months
✔︎ Custom integrations created with bank’s onboarding system

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Card processing Ukraine FI

Helping an emerging card acquirer in Ukraine to build their card processing ecosystem

In 2018, a growing Payment Service Provider (PSP) from Ukraine was in need of a partner to help establish their card processing infrastructure. Our client chose D8 due to our excellent competence in the field of payment cards and our impeccable reputation for getting things done.

Project results:
✔︎ Launched a fully operational acquiring PSP infrastructure in 2 months’ time
✔︎ Built a full KYC, Merchant screening, and onboarding process internally

Learn more
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